You read that right: a 4.9 rating with 12 reviews can still lose attention to a 4.6 rating with 300 reviews. That can feel unfair. The first business may deliver excellent work. Its customers may be happy. Its review score may be stronger on paper. Yet on Google Maps,...
Google appears to be testing AI-generated replies inside Google Business Profile. The feature, first spotted by Chandan Mishra, allows businesses to generate suggested responses to customer reviews, review them, edit them, and publish them directly from the interface....
Reviews have long influenced how customers judge a business. A strong review profile reassures potential clients. A weak one raises doubt. That familiar role still exists. Yet the function of reviews has expanded. They contribute signals about reputation, activity,...
⇡ Your Google Business Profile should generate enquiries, not just impressions. When built correctly, it becomes a lead channel. When it isn’t set up properly, it doesn’t reach the customers searching for you - and enquiries go elsewhere. Find what’s holding it back, and fix it. Make it work for your business, not just exist.
About Mihai
Google Business Profile specialist. Audits, rebuilds and ongoing management for local businesses.
What are Google Updates, and what are the benefits of posting them on your Google Business Profile?
Google announces new protections for Business Profiles against review scams and inaccurate edits
A 4.9 rating with 12 reviews can lose to a 4.6 rating with 300 reviews. Annoying, but true.
If your business has no marketing person, your GBP strategy needs to be brutally simple
If 2 businesses are almost identical, how does Google decide who ranks first?